Frequently Asked Questions

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Coverage varies by level of care and certain services are not covered under all insurance plans.

Preparing for Treatment

Comfortable clothes, any medications you are currently taking, your ID and insurance card, and a water bottle.

Leave valuables at home. If you are moving into our recovery housing, admissions will send you a full packing list ahead of time so nothing catches you off guard.

We offer family and couples counseling because recovery rarely holds without the people around you. Family sessions work on communication, boundaries, and rebuilding trust, and they give your family a role that supports you instead of exhausting everyone. 

You decide who is involved and how much. Nobody gets pulled in without your say.

Usually days, not weeks. The first call takes about twenty minutes. Insurance verification is often same-day. After that, you complete an assessment and we build your schedule. 

If you are ready now, call us. We will move as fast as your insurance and your assessment allow.

In most cases, yes. That is what IOP is built for, with evening sessions specifically for people with jobs, classes, and families.

PHP takes up most of the day, so it is harder to combine with full-time work. Our team will tell you honestly what is realistic.

We facilitate transportation to IOP groups and PHP appointments for clients in our recovery housing.

If getting here is a barrier, tell admissions when you call. Transportation should not be the thing that stops you.

Our Clinical Expertise

Mental health and substance use, both as primary diagnoses. Most people we treat arrive with both, including underlying trauma.

Your plan is built from your assessment, so no two look the same. We draw from evidence-based approaches including:

CBT and DBT
Trauma-focused therapy
Group therapy
Family and couples counseling
Motivational interviewing
Relapse prevention and life skills
Yoga and mindfulness
Neurofeedback and TMS

Two non-invasive treatments most outpatient programs do not offer. 

Neurofeedback helps your brain learn to regulate itself using real-time feedback on your brain wave activity. It supports focus, sleep, and emotional stability, and it works alongside therapy. 

NeuroStar TMS is FDA-cleared for treatment-resistant depression. It uses magnetic pulses to stimulate the brain regions tied to mood. No anesthesia, no downtime. You sit awake in a chair and drive yourself home after.

It can be, when it helps. We offer medication management led by a board-certified psychiatrist, and Medication-Assisted Treatment (MAT) for substance use, which reduces cravings and withdrawal enough for the real work of therapy to happen. 

Medication is never a standalone fix here. It is part of a plan.

Licensed clinicians, every time. Our team includes a board-certified psychiatrist, a licensed clinical director, licensed mental health counselors, and social workers.

Our staff is trauma-informed, which means you will not be treated as difficult or non compliant when what is actually happening is a nervous system doing what it learned to do.

Treatment Programs

We are an outpatient center, so you live at home or in our recovery housing while you get treatment. 
PHP is our most intensive level, Monday through Friday, most of the day. IOP is fewer hours, fewer days, including evening sessions.

Outpatient services include individual therapy, group therapy, and medication management. We also offer optional sober living for those in SUD recovery and aftercare treatment for ongoing care.

Not sure which one fits? That is what the assessment is for.

Both are outpatient. You sleep at home either way. The difference is time.

PHP runs Monday through Friday and takes up most of the day. It is for people who need daily, in-depth support. 

IOP meets fewer hours and fewer days, with evening options, so treatment fits around work, school, and family. Many people step down from PHP into IOP. Others start with IOP. Neither path is better.

No. We do not provide medical detox or inpatient care. If you need detox first, call us anyway. We will point you toward a trusted provider and welcome you when you are ready for the next step.

Yes. Our optional supportive recovery housing gives you a stable place to stay while you focus on treatment, with transportation to and from your sessions. 

It is for people who need distance from an environment that makes staying well harder, or who just need somewhere steady to land.

Discharge planning starts before your last session and includes housing and employment support and follow-up sessions for ongoing care. 

Recovery is not a program you complete. It is something you keep growing.

Insurance

Yes, we work with most major commercial insurance providers. Call us and we will verify your benefits, tell you what your plan covers, and give you a clear breakdown of any costs. You should know what treatment costs before you start it, not three weeks in.

You give us your insurance information and we contact your provider, confirm what is covered, and find out your out-of-pocket costs, including deductibles, copays, and any authorization your plan requires. Then we explain it in plain language. It takes almost nothing on your end.

Call us anyway. We offer a financial assistance program with limited monthly support for housing costs like rent and utilities, for those who qualify. Our team can also walk you through payment options. If money is the thing stopping you, say so. We would rather have that conversation than never hear from you.

Often, yes, though coverage varies and most insurers require documentation that you have tried other treatments first. Our admissions team knows what those requirements usually look like and will verify your specific benefits before you begin.

That depends on your plan and your clinical needs. Most insurers authorize treatment in increments and review your progress along the way.

We handle those authorizations for you. If your coverage changes before you are clinically ready to step down, we will tell you honestly and work through the options with you.